Who Can Really Say?

James Lileks succinctly reviews Microsoft Word:

I write in Word, a decent enough word-processing program ? it has 293,941 more features than I require and some baffling features I cannot shut off. Would you like me to indent this numbered series for you, sir? No. Fine, I shall indent them to the best of my ability. No, don?t. I see you have typed the number two followed by a period ? now you sit right back while I indent. No! Knock it off! But otherwise it?s fine.

Scroll down for for his review of Direct TV's customer service too:

Then the rain starts. He?s up there on my roof in the rain, and I am certain that the logical conclusion to this day is Mr. Installer falling two stories into the hosta bed. While he?s up there, the phone rings: it?s a guy in Fargo, North Dakota. I?ve never met him, but I did once mention some anti-Bush T-Shirts he produced in a Star Trib column, and he has been to my website and liked my designs and my Fargo stuff, and he was genuinely sorry that he was not the cable installer. See, I?d misdialed the field manager?s number and got a guy in Fargo. The Fargo guy mentions a friend?s website ? I might like it! I?m jotting down the URL when caller ID beeps in. I say goodbye, take the call.

It?s the installer, calling from my roof. The ladder slipped. He can?t get down. Could I help?

Sure.

?Who was that?? my wife asked.

?First it was an anti-Bush guy in Fargo, then it was the DirecTV guy up on the roof on his cell. He's stranded.?

?Oh.?