Customer Service
We've had our troubles in the past here at WCRS HQ with our ISP, Comcast, although thankfully they seem to be resolved. Not so for LaChania Govan, who after complaining to Comcast received a bill addressed not in her name, but to "Bitch Dog". I give the Comcast rep who changed the name on the account 10 points for creativity and take away something like a thousand points for stupidity.
I read about this on Buzzmachine, where Jeff Jarvis has been spending time in Dell Hell. Jarvis has now written an open letter to Michael Dell -- open because he also printed it on his popular blog -- and adds some juice: "I?m typing this on an Apple Powerbook. I also have bought two more Apples for our home."
We've all fantasized at times of climbing the ladder inside a customer service system to find the person with authority to fix our problem. Jarvis did, without getting directly to Dell himself, but damn, it sure would be sweet to be in his shoes and get a callback -- "Hello? Mr. Jarvis? This is Michael Dell speaking". If that ever happened to me I swear I'd eviscerate on the spot.